Professional certification
Advance your career in enterprise service management.
Master an enterprise service management platform aligned to ITIL (Version 5) — incidents, problems, changes, assets and service levels, end to end — and earn a credential an employer can verify. The course is free and self-paced, built from the product itself; only the exam is paid.
How it works
Three stages. The first two are free and unlimited; only the final exam is paid.
Work through the course
Lessons with annotated screenshots and hands-on tasks in a live TIKTING instance. A short quiz after each lesson confirms it landed before you move on.
Test your readiness
A full-length practice exam that scores you module by module and tells you exactly which lessons to revisit. No credential — this one is purely diagnostic.
Sit the certification exam
Unlocked once the course is complete. 120 minutes, one attempt. Score 85% or above and your certificate is issued automatically, with a public verification page.
The credential
One credential, earned one way: by passing the certification exam at 85% or above. It carries a serial that anyone — an employer, a client — can check on this site, and it is valid for two years.
Verify a certificate →What the exam covers
The full syllabus, sampled against a fixed blueprint so every paper is comparable in difficulty. Question order and options are randomised per attempt.
- Pass mark
- 85%
- Time limit
- 120 minutes
- Attempts
- One per seat
- Validity
- 2 years